The Noor Foundation UK

 

Last updated: 16 March 2026

 

At The Noor Foundation UK we are committed to keeping your personal data secure and confidential. 

 

We do not sell personal data and we do not share personal data with other organisations for their own marketing purposes.

 

We have written this privacy statement to inform you about why we collect and use your personal data, in what circumstances we may share your personal data with another organisation, and your individual rights regarding your personal data.

 

We are committed to being fully open and transparent about how we collect and use your personal data. This is the right thing to do and it will also help you understand and exercise your rights.

 

The Noor Foundation UK processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

Noor Foundation UK is also:

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• Registered with the Information Commissioner’s Office (ICO) as a Data Controller

• Committed to the Code of Fundraising Practice as set by the Fundraising Regulator

 

Contents

 

This privacy notice is categorised into the following sections for ease of reference:

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• Who we are

• Your rights over your personal data

• Privacy statement for our supporters

• Privacy statement for our volunteers

• Use of cookies

• How long we keep personal data

• Changes to this privacy statement

• How to make a complaint

 

Contact Details

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If you have any questions about this privacy statement or about information we hold about you, please contact us:

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Telephone: 0800 033 7860
International: +44 7968 627167

Email: dataprotection@noorfoundation.org

Post:
Data Protection Lead
The Noor Foundation UK
3 Queen Elizabeths Drive, London, N14 6RG

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Who We Are

 

The Noor Foundation UK is a UK registered charity dedicated to saving the lives of poor and destitute kidney disease sufferers, primarily through the provision of dialysis treatment for those who cannot afford life-saving care.

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Registered Charity Number: 1155934

Registered Address:

Noor Foundation UK

3 Queen Elizabeths Drive,

London,

N14 6RG

 

We are a volunteer-led charity committed to ensuring that donations are used responsibly and transparently to support those most in need.

 

Your Rights Over Your Personal Data

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Under UK data protection law you have the following rights:

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Right to withdraw consent

If we ask for your consent to use your personal data, you have the right to withdraw that consent at any time.

All direct marketing communications we send will include clear instructions on how to unsubscribe.

For example, emails will contain an unsubscribe link, and SMS messages can be stopped by replying STOP.

 

Right of access

You have the right to request details of the personal data we hold about you and to obtain a copy.

 

Right to object or restrict processing

You have the right to know why your personal data is being collected and to request that processing is restricted or stopped.

 

Right to data portability

You may request that your personal data be transferred to another organisation.

 

Right to erasure

You may request that your personal data be deleted.

 

Right to rectification

If you believe the information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.

If you wish to exercise any of these rights, please contact our Data Protection Lead.

Telephone: 0800 033 7860
Email: dataprotection@noorfoundation.org

Privacy Statement for Our Supporters

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When do we collect your personal data

We may collect your personal data when:

• You make a donation to us

• You sign up to support a campaign

• You register for or attend one of our events

• You enter one of our prize draws

• You contact us by email, phone, letter or through our website

• You interact with us through social media

• You visit and use our website

 

Why we collect and use your personal data

We collect and use personal data in order to:

• Process donations and Gift Aid declarations

• Send confirmations of donations and event registrations

• Keep supporters informed about our activities and ways to support our work

• Respond to enquiries and requests

• Improve our services and supporter experience

• Carry out supporter surveys and feedback requests

• Meet our legal and regulatory obligations

 

Where permitted, we may send updates and fundraising communications via email, SMS, phone or post. You can opt out of these communications at any time.

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In what situations we collect personal data from other sources

We may receive your personal data from third-party platforms where you choose to support us, including:

• Enthuse

• JustGiving

• Facebook Giving

 

Where appropriate and lawful, we may use publicly available information to verify supporter details or update contact information.

For significant donations we may carry out due diligence checks using publicly available sources or third-party services such as Thomson Reuters in order to protect our charitable interests and ensure compliance with anti-fraud and anti-money-laundering obligations.

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When we share personal data with other organisations

We may share your personal data with:

• HM Revenue & Customs (HMRC) for Gift Aid processing

• Payment processing partners to securely process donations

• Event organisers where required for health and safety purposes

• Service providers such as email platforms, SMS services, cloud storage providers and website hosting services

• Law enforcement authorities where we are legally required to do so

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We only share personal data where we have a lawful basis and appropriate data protection safeguards.

Privacy Statement for Volunteers

This section applies to volunteers and potential future employees or contractors.

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When we collect personal data

We may collect your personal data when:

• You apply to volunteer with us

• You contact us regarding volunteering

• You participate in charity activities or fundraising initiatives

 

Why we collect and use volunteer data

We may process personal data to:

• Recruit and manage volunteers

• Communicate about charity activities

• Ensure safeguarding and security

• Fulfil legal obligations

• Manage complaints or concerns

• Carry out background checks where appropriate

 

Use of Cookies

Like most websites, we use cookies. Cookies are small text files stored on your device to improve your browsing experience.

We may use cookies to:

• Enable donation processes

• Analyse website traffic

• Improve website functionality

• Understand how supporters interact with our site

 

We may use services such as:

• Google Analytics

• YouTube

• Social sharing tools

You can disable cookies through your browser settings, although some features of the website may not function correctly.

 

How Long We Keep Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

For example, records relating to donations and Gift Aid must be kept for at least seven years to comply with HMRC requirements.

If you would like further information about our data retention practices please contact our Data Protection Lead.

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Changes to This Privacy Statement

We keep this privacy policy under regular review.

Any updates will be published on this page.

Last updated: 16 March 2026

 

How to Make a Complaint

If you have concerns about how your personal data has been handled, please contact us:

Data Protection Lead, Noor Foundation UK, 3 Queen Elizabeths Drive, London, N14 6RG

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Telephone: 0800 033 7860
Email: dataprotection@noorfoundation.org

If you remain dissatisfied, you have the right to lodge a complaint with the UK data protection authority:

Information Commissioner’s Office (ICO)
https://ico.org.uk

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